Warranty and Maintenance

Thank you for choosing TMWINGS. Our goal is to provide exceptional quality and customer support for our valued customers. Below are our warranty and maintenance details to help you enjoy a seamless experience with our products.

Warranty Information

1-Year Warranty
Each TMWINGS product includes a one-year full warranty, covering any manufacturing defects or issues under normal use conditions. If you experience any issues within the first year, we are here to assist you.

How to Initiate a Warranty Claim

If your product has a problem and may need a warranty service, please contact us at aftersale-tmwings@outlook.com with the following details:

  • Full Name
  • Email Address
  • Phone Number
  • Product Purchased
  • Reason for Warranty Claim
  • Photos or Videos Demonstrating the Issue

Once we receive your request, our team will review your claim and respond with a resolution within seven business days.

Returns Policy

If you are not completely satisfied with your TMWINGS product, you may return it within 30 days of purchase for a full refund, provided the product is unused and in original condition. Before sending your product back, please contact us at aftersale-tmwings@outlook.com.

Maintenance Tips

To keep your TMWINGS product in optimal condition, we recommend the following maintenance steps:

  1. Regular Cleaning: Gently clean the product with a soft cloth to prevent dust accumulation.
  2. Proper Usage: Use the product as instructed in the user manual to maintain efficiency.
  3. Avoid Overloading: Prevent overuse or improper handling that could cause damage.

Limitations and Exclusions

This limited warranty is void if:

  • The product is used in a commercial setting.
  • Any non-TMWINGS parts or accessories are used.
  • There is any evidence of neglect, misuse, or unauthorized repairs.
  • The product is damaged due to environmental conditions (e.g., freezing temperatures).

Please ensure to follow all maintenance guidelines as outlined in the user manual to retain warranty coverage.

Legal Rights and Limitations on Implied Warranties

This limited warranty is exclusive and replaces any other warranties, whether express or implied. No dealer, distributor, or other party is authorized to modify this warranty. The warranty does not cover indirect damages, loss of use, or cost of removal for repairs.

For further questions or assistance, please don’t hesitate to reach out to aftersale-tmwings@outlook.com. Our team is ready to support you with your TMWINGS product!