Return shipping costs are generally the responsibility of the customer, unless the return is due to a product defect or a shipping error on our part. In these cases, we will cover the return shipping costs.

To request an exchange, please contact our customer service team within 30 days of receiving your item. Provide your order number and details about the exchange, and we will assist you through the process.

Refunds are usually processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method used for the purchase.

If you discover that parts are missing from your order, please contact our customer service team right away. We will send you the missing parts as quickly as possible.

If your product arrives damaged, please contact our customer service team within 30 days of receiving the item. Provide photos of the damage and your order information, and we will arrange for a return, exchange, or repair.

If your order has not yet been shipped, you can request a cancellation within 24 hours by contacting our customer service team. Once the order has been processed, cancellation is not possible.

To modify your order, please contact our customer service team as soon as possible after placing the order. We will do our best to accommodate changes, but modifications may not be possible once processing begins.

If your product is under warranty and has a quality issue, please contact our customer service team with your proof of purchase and a description of the issue. We will arrange for repair or replacement services.

To check the status of your return, please contact our customer service team with your order number. We will provide you with the latest updates on your return status.

If your product is malfunctioning, first consult the troubleshooting section of the product manual. If the issue persists, contact our customer service team for further assistance or to arrange a repair.