Step by step

Any questions? Ask for help here

  • Step1

    Send email

    Describe your problem in an email

  • Step2

    Wait for reply

    Get a response within 24 hours

  • Step3

    Problem solving

    Negotiate and resolve the issue

FAQs

Email:aftersale-tmwings@outlook.com
TEL:+86 18758931476
Bussiness Hours: UTC+8, Monday to Friday, 9AM to 6PM.

1. Do you offer free shipping?

Yes, we offer free shipping on all orders, ensuring a hassle-free shopping experience.

2. What is your return policy?

We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return the product within 30 days for a refund or exchange.

3. Can I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this tracking number to check the status of your delivery on the carrier's website. If you have any issues with tracking, feel free to contact our support team.

4. How long will it take to receive my order?

We process and ship all orders within 1 business day. Once your order is shipped, you can expect delivery within 7 business days. Please note that this timeline applies to business days (Monday to Friday), excluding weekends and holidays.

If you have any concerns or need further assistance with your order, feel free to contact our customer support team!

5. Can I change my order after it has been placed?

We process orders quickly to ensure fast delivery, so we may not be able to make changes once your order is placed. However, if you notice an issue with your order, please contact us as soon as possible, and we'll do our best to assist you.

  • Free Shipping

  • Secure payment

  • Contact our experts

  • Free Returns