Returns Policy

Returns and refunds with less back-and-forth.

Use this page to define eligibility windows, condition requirements, exchange rules, and refund timing in one place.

Contact support Shipping information

Avoid friction

Show the exact steps to start a return

List the order details, photos, packaging rules, and inspection steps you want customers to follow before shipping anything back.

Open support hub

Returns flow

The return details customers look for first

assignment_return

Return Window

State the number of days customers have after delivery and any product-condition requirements.

Email support
payments

Refund Timing

Use this slot to explain inspection timing and how long refunds take to appear after approval.

Support center

Refund FAQ

Returns and refund questions

Do I need the original packaging to make a return? add

Use this answer for packaging requirements, damage claims, and replacement-part exceptions.

How long does a refund take after the return is received? add

Use this answer for warehouse inspection timing and banking lead times after approval.